Client comments
"Lance and I have worked together for many years and I couldn't be more pleased with his service. One of his most valuable traits is his availability to his clients both in person and by telephone. Though he is a successful and busy realtor, I never get the impression we are being pawned off onto someone else - he is always the point man and available to us personally. We have incredibly busy work and travel schedules and Lance always does his utmost to accommodate our requests for showings with that in mind.
From start to finish, Lance provides exemplary care and I highly recommend his service. He manages to make a potentially stressful transaction seamless and enjoyable.”
Mike Drever, North Shore Resident
President & CEO, CruiseShipCenters Int'l Inc.
"I want to thank Lance and Wendy and their team for being so diligent in the sale of my house and the purchase of my townhouse. They were all very professional and very patient with me. They were always available to help and answer numerous questions I had. Then we found my perfect townhouse and at the same time my house sold and all transactions were handled so smoothly. They always kept me informed on the status of the market and how it related to my sale and purchase.
I don't feel I would have had such caring agents from anywhere else. I have and will continue to recommend Lance, Wendy and their team to anyone considering selling their home."
Candy Harvey
North Shore resident
"Our dealings with Lance were very rewarding. We were extremely impressed with his professional approach. He presented us with a couple strategies and let us choose the tactic we were most comfortable with. His superior knowledge of the current market was vital in guiding us through the process. Instead of being stressful, the sale and purchase of our home was extremely satisfying. Thanks, Lance."
Paul & Jill Wildman
Happy clients
"We recently sold our condo and purchased a house with Lance Phillips of Macdonald Realty. When I was asked what I thought of Lance and his abilities, the words that came to mind were knowledgeable, hard-working, dedicated, confident, connected and friendly.
He is not only a professional on who we rely for real estate advice; he has become a friend as well. He is completely up-to-date on current trends in the market and whenever I need some guidance, I know I can count on him to provide that."
Mark Warsaba
North Shore resident
"As a fellow colleague, I have 100% faith in Lance and his abilities. He provides information in a timely manner and is well educated regarding our industry. He is always up-to-date on changes with policies and I feel confident that when we put a contract together, it is being done with the utmost attention to detail. He is personable, confident and extremely diplomatic."
Jim Humphrey
ReMax Check Realty, Campbell River
"Lance is great with dealing with high maintenance clients like us. He continues to service the client after the deal is done, which in my experience is when most of the issues arise for the client. He knows the market well and seems very engaged in the community which was of significant benefit to us in our pursuit of a property in the Edgemont area. Lance is highly professional and demonstrated proven skills in providing assistance with negotiating terms of a contract during unusual circumstances.
We also applied significant pressure to sell our property and it really didn't seem to impact Lance's ability to remain professional and handle the situation."
Beau Jarvis
North Shore resident
"Lance - Thanks for a job well done. If I run into someone looking for a great realtor I will certainly recommend you. Thanks again. P.S. Thank you also for the special basket - it was very thoughtful."
Ray & Lorill Rice-Wells
Happy clients
"Thank you doesn't seem to properly express our gratitude for all the work Lance and Wendy did to sell our house. They are both outstanding realtors and wonderful people! We couldn't have asked for better treatment, for more professional service, or most importantly, for kinder people. You're the best!"
L.Drew & K. Drew
Happy clients
"I would like to express our appreciation for your part in making this a VERY successful move for our mom. We started this process on tenuous ground with her very cool to the idea of moving. We obviously selected the right realtor both in terms of technical expertise and one who was sensitive to the clients needs. Thanks again and it has been a pleasure dealing with you. I'm sure we will touch paths again, when it becomes necessary to sell the condo."
Andy Laidlaw
Happy client
"Thank you so much for all of your intelligent, reliable, strategic advice. You have found us the perfect house that will become, very quickly, our perfect home."
Margie Vanderkruyk
North Shore resident
"We recently had the pleasure and great financial opportunity of working with Lance Phillips and his team of professionals, including his very capable wife Wendy. Lance made us promises early on that included making the process as painless and as fast and profitable as possible. He exceeded our expectations at every turn.
Lance's professionalism and service could not have been more appropriate. His knowledge, execution and follow-up were perfect for our situation. Wendy was incredible in her relentless service level and follow through until the job was done and continued to keep contact to make sure all was well in our new home.
I would not hesitate in recommending Lance and Wendy and their team to anyone considering selling or buying a home. Why would you ever want to deal with the second best when you can deal with the best in class?"
Trevor & Lisa Bowles
North Shore residents
"We wish we had found Lance many years ago! Lance was recommended to Jim and I by a good friend in real estate. We were on the same wave length from the get go. Lance listened to us, gave us guidance and advice, then created a strategy we were all happy with to achieve our goals. Lance did what he said he would, when he said he would, and achieved what he said he would - in fact, he did more! He kept us fully informed and the story ended happily ever after for all concerned. Lance restored our faith in win-win scenarios and we would not hesitate to recommend him in a moment!"
Jim & Heather Marshall
North Shore client
"We have just completed our fourth real estate transaction with Lance Phillips of Macdonald Realty. We could not have been happier with the process or the result. Lance is unfailingly available, professional and trustworthy. On the two occasions when Lance was the listing agent for our home, he developed and implemented a marketing plan which generated a great deal of activity in our home, leading to a quick and efficient sale with a very satisfactory outcome. We would not hesitate to recommend Lance to anyone buying or selling a home."
Terry Vanderkruyk
North Shore residents
"I don't like to be talked into a purchase; I like to make up my own mind. Working with Lance Phillips was a flawless fit. Lance doesn't "sell" real estate, he gives you an opportunity to buy. Lance listened to my needs, let me shop on my own terms, and never pressured me. It worked. With Lance, I found the perfect home for my family!
If I had a question, Lance was accessible, quick to return my call and find an answer. I never got the impression I was anything but an appreciated client, as he patiently guided me through the purchase process. No matter how tense I got, Lance was a calming influence; helpful and supportive. I would heartily recommend Lance to anyone who values intelligence and experience in the people they choose to work with."
W. West
North Shore Resident
"They say the best recommendation is word of mouth. This is definitely true for Lance. My husband and I met Lance when he was recommended to us by friends who had been extremely pleased with his work for them. With Lance's help, we sold our house on a busy street in two days, above asking price, and then bought our dream house for significantly below asking.
Lance is a skilled real estate agent on both the vendor and the purchaser side. Since we first met Lance, we have recommended him to several people. Like us, they have been pleased with the job he did for them."
John Sandrelli & Mary Buttery
North Shore residents
"We had been looking for a bigger home for about 2 1/2 years when we decided to ask Lance to help us. We are so glad we did! Lance quickly understood our needs and soon found us a perfect home. Lance's connections and experience were invaluable in ensuring that we got the home we wanted.
Lance also helped us with the sale of our former house and he and his wife, Wendy, provided superb advice and assistance on staging it for optimal presentation. Lance used his extensive network to widely market our house pre-sale and it sold for well over asking price within five days of being listed.
We were extremely pleased with the service provided by Lance and would recommend him and his team to anyone buying or selling a home."
Greg & Ingrid
North Shore residents
"Lance has been our real estate advisor for many years and has always handled our real estate needs in a most satisfactory and efficient manner. He stands out as a truly sincere and trustworthy individual, which we believe is the biggest reason for his success. We have referred him to colleagues, friends and family and will continue to do so for many years to come."
Kim and Rebecca Lennox
North Shore residents
"We have had the pleasure of using Lance's services on two occasions now. Both times we were in situations that pushed our comfort levels. During these stressful times, Lance was more than just a knowledgeable real estate agent; he was part psychologist and part financial cheerleader. Lance not only exercised real estate savvy, he displayed genuine concern for all our issues. Quite simply, he was at our beck and call and helped us deal with all aspects of buying and selling property.
It is our pleasure to recommend Lance's services to anyone who values kindness, sincerity, integrity and professionalism. Besides, how can you not love a man with 3 pugs!!"
Annaliese Hunt & Carmen Wiechers
Vancouver residents
"I wanted to say a special thanks for your service. Dee Elliott had referred me to you with confidence, and her confidence was well placed. I am sure you are aware that the buying and selling of property and the subsequent move can be a stressful time. When one does all of that within a month, it is remarkable. It is thanks to the constant communication between you and Dee, and your willingness to respond to all my messages and emails, that things went so well.
Macdonald Realty is fortunate to have two such capable real estate agents. Ivalue your integrity and am happy I put my trust in both you and Dee."
Anne Legasse
North Shore resident
"Thanks so much Lance! We appreciate your exceptional work and kind service. You are a truly exceptional real estate agent with work ethics far above any 'norm' we have seen. We are so glad to have chosen you to sell our house."
Kelly and Rose Weiler
North Shore residents
"Lance, having you represent my wife and I for both purchasing and selling our homes was probably the smartest decision we made all year. You delivered on all angles. Your service was thorough, thoughtful, and professional and went far beyond what was expected. You were in the middle of a messy situation and you dealt with whatever was thrown at you in a very fair, diplomatic manner. You were always there for us and you delivered on selling our home for a good price in a difficult market. We are forever grateful.
I will definitely go out of my way to recommend you to friends, customers, associates and strangers I meet in the supermarket line up.”
Blair & Noriko Zimmerman
North Shore residents
"I just wanted to thank you for all your understanding, support and patience. Your calmness, positive attitude and ongoing accessibility made what was a fairly stressful time for me much easier to manage. Hopefully I'll be working with you again in the not too distant future!"
Lorraine Kelbert
North Shore resident
"We want to extend our thanks and appreciation again for your great work on our behalf to get the house we really wanted. It has worked out perfectly. It was our pleasure working with you again."
Scott Orth & Megan Roushorne
North Shore residents
"Having been a real estate agent myself for thirteen years, it was very unsettling to turn into my version of a 'nightmare buyer client'. We were very particular and took an incredible amount of time in deciding on a home. We changed our search parameters several times AND the type of property that we thought we wanted. Throughout the almost seven months of house hunting, Lance was always patient with us, completely knowledgeable, and had answers to questions about area, possible renovation costs, etc.
When we finally found the right place, Lance advised and negotiated us through a tense and competitive offer situation to an ecstatic conclusion. We are incredibly happy with our choice and would recommend Lance as a real estate agent with great enthusiasm."
Laura Fluter
Executive Director, Leading Spas of Canada
Andrew Mack
Director, Human Security at LIU Institute, UBC
"Lance Phillips was our agent while we looked for a home on the North Shore. Many times while working with Lance, we felt fortunate to have such a trustworthy advisor and capable representative. We enthusiastically recommend Lance based on our experience.
Throughout our search, Lance proved to be a skilled real estate agent. He quickly obtained a clear picture of our criteria. As homes became available, Lance did a good job of notifying us of those that met our objectives. We valued Lance's opinion on the properties we considered. His input regarding valuations, features and suitability were always relevant, well informed and clearly communicated.
Ultimately, Lance's fast footwork enabled us to make a very successful purchase. Lance became aware of a home that was about to become available and we were able to be the first through and submit an offer very early. By acting quickly, Lance turned what could have developed into a competitive situation into a well negotiated purchase. We are very satisfied.
We enjoyed working with Lance. He provides excellent service with integrity."
Max Ullrich & Erica Wolowidnyk
North Shore residents
Many thanks for your considerable efforts in marketing the fourplex - I appreciate your openness and style. I would not hesitate to recommend you to my friends.
Ruth Tubbesing
Happy client